I was thinking it might be a Windows 10 issue, since I recently had an update - update 2 billion lol, but since there are Mac users experiencing the same issue, then there's no denying that it's a Norton issue. My ISP tech support laughed at the thought of it being on their end, since I have immediate connection (and super fast) without Norton Secure VPN turned on, and my ISP allows 3rd party VPN services, including Norton, nothing changed on their end. Within minutes of leaving the remote session, the issue started again.
But, I knew that on the rare occasion that it does work, it then stops, so I wasn't feeling all that confident. Last week I had Norton tech support remote into my laptop, he watched me recreate the issue, which of course cut him off, because I lose connection to the Internet, but he was expecting that - I warned him, and then he spent about 15 minutes - 1/2 hour doing a bunch of updates, deletes, reinstalls, etc., and then once we tried it, it worked fine, and I tried various different sites, multiple browsers, multiple sites, etc. If I shut the secure VPN, I have immediate connection. Sometimes, rarely, but sometimes, I do have connection for a minute or 2, but then it cuts it off again. It was working perfect for the past few years and then boom, a week or so ago every single time I turn it on, I have absolutely no connection to the Internet on multiple browsers (I tried multiple browsers). I began having this same exact problem on my windows 10 laptop about a week 1/2 ago. After that, I can usually restart the VPN and all will behave as normal, but I'm quickly losing faith in it. If I disable the VPN and start up a browser, everything starts to work immediately. Meanwhile, all other devices on our WiFi are working as normal. The VPN comes on at startup, the pop-up on the WiFi icon says I have internet access through it, but I can't reach *any* websites at all.
Over the last few days, the problem has gotten even worse. Prior to the last update, it did not crash and to restart it after I'd manually disabled it took maybe 1 minute. If I turn it off manually (to access the aforementioned website), it takes me at least that long, and usually several retries, before it can manage to lumber back into the air. It then automatically restarts - maybe 15 or 20 minutes later. It crashes several times a day, or at least inexplicably disables itself - I see a pop-up telling me so. Now, I'm lucky if I can get anywhere on the internet without disabling it. Of the websites I visit regularly, only one did not function through the VPN the others worked as normal through it. Prior to that, it was working for me just fine.
MANAGE PASSWORDS GOOGLE CHROME DAMMIT SOFTWARE
I'm having the same issue, which appeared with the last update - the one that saddled us with the piece of dysfunctional nastiness known as Software Updater, so is wrong on all fronts.
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